This webinar will focus on a recent study by researcher Sean Barbeau and lessons learned around trip planning services from Moovel. The proliferation of transit planning and real time arrival tools that have hit the market over the past decade is staggering. Yet with transit ridership on the decline, agencies can’t afford to ignore the importance of providing accurate, real time information to their customers. As a public agency partner, moovel focuses on delivering simple, frictionless and accurate information through mobile applications. From mobile ticketing to multi/intermodal trip planning, booking and payment, moovel’s mobile apps take a customer first approach to enhance the customer experience through an intuitive mobile solution.
Customer’s expectations for convenience, ease of use and accuracy of information creates a less accepting environment for inaccurate data and poor user experiences. As a mobile app developer focused on providing excellent customer experiences transit agencies need tools and data that are able to keep up in an evolving, agile mobility landscape. In this presentation, we will discuss the challenges and experiences we face as a vendor in working with agency data to meet modern, customer expectations in delivering accurate, real-time...Read more