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The session will focus on the past, present, and future of transit fare payments, with an emphasis on emerging technologies and new service models. We'll address three basic questions:
How did our current model for fare payments evolve?
Where are we going to be in five or ten years?
And what is the point of worrying so much about fare payments?
Adam McGavock currently serves as the Director of Business Development for moovel North America, a transportation technology company working to bring seamless mobility to cities worldwide. Before joining moovel, Adam worked as a senior project manager at the IBI Group, where he provided expertise in the area of fare payment and customer service. Previously, Adam worked as the Director of Customer Service, Sales and Fare Media at the Washington Metropolitan Area Transit Authority, where he was responsible for (among other things) the customer experience of over 1.3 million daily fare payment and purchase transactions. Prior to that, Adam served as the Director of Planning at the Northern Virginia Transportation Commission, where he was responsible for the SmarTrip deployment to bus agencies in Northern Virginia, managing FTA grants on behalf of member jurisdictions, managing demonstration projects, and overseeing the NVTC data collection efforts. Mr. McGavock has over eighteen years of public and private sector experience in mobile ticketing, electronic fare payment, ITS implementations, transportation planning, project management, grants management, data collection, statistical analysis of transportation data, analysis using Geographic Information Systems, and transportation issues involving the elderly, persons with disabilities, and residents of rural areas.
This 60-minute seminar is eligible for 1 hour of professional development credit for AICP (see our provider summary). We provide an electronic attendance certificate for other types of certification maintenance.
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